Leadership Development Program

Stirring Dreams
in Others

A journey rooted in faith, forged through persistence, and driven by a calling to develop people and steward a Chick-fil-A restaurant with excellence.

3
LDP Assignments
10+
Years in Hospitality
1+
Year in LDP
Currently: GOS at Latham Farms, Albany, NY
My Story

Built on Faith, Family, and a Refusal to Quit

My story starts with my grandparents. Henry and Pauline Demers built and operated two full-service nursing homes from the ground up in New Hampshire. My grandmother was a nurse and my grandfather, a Korean War veteran, had a heart for entrepreneurship. On the other side, David and Nancy Hawkbaker modeled selfless hospitality. My grandfather was a stonemason who put others before himself, and my grandmother's kitchen table was a palace of love where anyone who walked through the door became family.

My parents met at Faith School of Theology in Charleston, Maine, and eventually found themselves serving others in ministry in Toronto, Canada, where I was born. My father served in multiple capacities in ministry throughout my childhood, and that deeply shaped my heart to serve. My brother Levi and I were raised near downtown Toronto in one of the most diverse cities in the world, strongly influenced by my parents' selfless passion for loving people and serving others through the Salvation Army and the local church.

At 11, my family moved to Newport News, Virginia, where my father had been accepted into a competitive program to become an accredited CPE Chaplain. One of the first restaurants we visited was Chick-fil-A. I remember being served with selfless and genuine hospitality that I thought only existed in five-star restaurants. That moment made me a fan for life.

At 13, we moved to Cumberland, Maryland, where I found belonging and eventually launched my career. At 18, I started as a valet attendant at Rocky Gap Casino and Resort and spent over six years rising through the ranks. In 2021, I pursued Chick-fil-A, interviewed externally for LDP, received a no, and went all-in anyway. I restarted my career as a kitchen team member at Chick-fil-A Ridgeside Drive. I applied again, made it to the third round, and was told no a second time. I applied a third time and was finally accepted. That persistence is one of my proudest accomplishments because it proved my calling to this work was bigger than any setback.

Three-Time Applicant

Applied to LDP three times before acceptance. Each rejection refined my readiness and deepened my resolve.

Grandparents' Legacy

Henry and Pauline Demers built two nursing homes in New Hampshire. Their entrepreneurial spirit and care for people are the blueprint for how I want to operate.

Personal Vision

"Stirring dreams in others" is a commitment to helping every person I lead discover what they are capable of and equipping them to get there.

The Journey

From Valet to Operator Candidate

Every chapter built on the last. Every setback became a setup.

AUG 2015 - OCT 2021 • 6 yrs 3 mos

Rocky Gap Casino & Resort

Rose from Valet Attendant to Lead Valet to Valet Supervisor to Hotel Operations Supervisor to Marketing Manager over six years. Built operational systems, led cross-functional teams, and developed leaders including Josh James, Angelina Bloom, Jacob Santameyer, and Brandon Stotler.

Career Foundation
2020

Liberty University, Graduated with Honors

Completed my degree while working demanding hospitality hours at Rocky Gap. Proved that discipline and commitment could coexist, even when the schedule said otherwise.

Education
OCT 2021 - APR 2025 • 3 yrs 6 mos

Assistant Director, Chick-fil-A Ridgeside Drive

Built the Drive-Thru Playbook from the ground up, helping achieve top Maryland drive-thru rankings and record-breaking throughput days. Developed Danny Caporotti (now accepted into LDP), Izzy Reyes (Assistant Director of FOH), and Harry Horyat (Assistant Director of DT, now ranked #1 in Maryland).

CFA Career
MAR 2025

Accepted into LDP (Third Application)

After two rejections, accepted into the Leadership Development Program. Joined March 3, 2025, at the Chick-fil-A Corporate Support Center.

Milestone
APR - SEP 2025

IM Assignment 1: Mall of Louisiana

Served as Interim Manager on a six-month assignment. Promoted Hayleigh Bozant to Executive Director. Drove 12%+ sales growth, achieved 100% QIV in Q2, and executed the largest catering delivery in the location's history at $10,600. Tracy Roper told me he would hand me the keys to a restaurant.

LDP Assignment
NOV 2025 - MAR 2026

IM Assignment 2: Altamesa & McCart, Fort Worth, TX

First IM on grounds during a confidential operator transition. Led through power outages, roof leaks, sewage issues, and organizational rebuilds. Promoted Tonia Coulston and Sevastian Galvan. QIV rose from 76.6% to 91.1%. Swung net profit from -11.5% to +9.2% in one month.

LDP Assignment
MAR 2026 - PRESENT

GOS Assignment: Latham Farms, Albany, NY

Currently serving as Grand Opening Supervisor for my first grand opening assignment. Leading operations, team readiness, and community launch strategy.

Current Assignment
Assignment Results

Tangible Impact, Measurable Growth

Real data from real assignments. Every number represents people served and systems built.

Baton Rouge, Louisiana

Mall of Louisiana

April - September 2025 • IM Assignment
+12.15%
YTD Sales Growth
+13.04%
Transaction Growth
100%
Q2 QIV Score
$10,600
Record Catering Delivery
Customer Experience: Overall Satisfaction (OSAT) by Quarter
69
Q3-23
70
Q4-23
74
Q1-24
72
Q2-24
77
Q3-24
75
Q4-24
78
Q1-25
76
Q2-25
8.17%

July Net Profit Margin

Achieved strong profitability in July 2025 with labor productivity at $79 per labor hour.

2.57%

Positive Food Cost Gap

Consistent food cost management well above the MALL average of 2.25% positive gap.

$1.58M

YTD Sales (Aug 2025)

Sales of $1,575,736 through August, up 12.15% year over year with 13.04% transaction count growth.

3 of 3

Remarkable Futures Scholarships

Nominated three team members for the Chick-fil-A Remarkable Futures Scholarship. All three won.

Fort Worth, Texas

Altamesa & McCart FSU

November 2025 - March 2026 • IM Assignment (Confidential Transition)
+9.98%
Jan Sales YoY
+13.70%
Jan Transaction Growth
91.1%
QIV (from 76.6%)
5 to 3
Food Safety Score
Customer Experience: OSAT Trend (Q1-2024 through Q4-2025)
57
Q1-24
64
Q2-24
68
Q3-24
67
Q4-24
65
Q1-25
66
Q2-25
69
Q3-25
69
Q4-25
Monthly Sales Performance (Nov 2025 - Jan 2026)
$488K
Nov
$608K
Dec
$566K
Jan
-11.5% to +9.2%

Net Profit Turnaround

Swung from nearly 12% net loss in November to over 9% positive net profit in December. A dramatic one-month financial turnaround.

8% to 78%

AHA Usage Recovery

AHA usage had dropped to 8% before the transition. Rebuilt systems and accountability to reach 78% by January.

1.39%

Positive Food Cost Gap (Jan)

Improved food cost gap from 2.69% in November to 1.39% in January, representing a 1.30% improvement through focused inventory management.

$7.24M

2025 Annual Sales

Full-year sales of $7,238,793, up 2.70% over 2024 with average daily transactions at 1,522 (up 4.92%).

People Developed

The Legacy That Matters Most

Developing people is not a box to check. It is the work. These leaders carry forward everything we built together.

HB

Hayleigh Bozant

Executive Director, MOL

Promoted at Mall of Louisiana. Grew from strong contributor to the leader driving the entire operation.

TC

Tonia Coulston

FOH Executive Director, Altamesa

Promoted at Altamesa. Her growth in leadership presence and accountability became a model for the team.

SG

Sevastian Galvan

BOH Supervisor, FTS

Promoted at Altamesa. Became a Field Talent Staff member, executed a New York grand opening, and built a BOH training tracker that became a standout resource.

DC

Danny Caporotti

Accepted into LDP

Developed at Ridgeside Drive. Danny's acceptance into LDP is a testament to the multiplying effect of intentional leadership.

HH

Harry Horyat

Asst. Director of DT, Ridgeside

Stepped into the role after Isaac left. Led the drive-thru to become ranked number one in Maryland.

IR

Izzy Reyes

Asst. Director of FOH, Ridgeside

Developed at Ridgeside Drive into a front of house leader who now drives guest experience and team culture.

JJ

Josh James

Hotel Ops Supervisor, Rocky Gap

Started as a valet attendant with no clear direction. Led the COVID reopening and achieved record guest satisfaction scores.

AB

Angelina Bloom

Supervisor, Rocky Gap

Became one of the strongest supervisors on the team at Rocky Gap Casino and Resort.

JS

Jacob Santameyer

Front Desk Supervisor, Rocky Gap

Grew into a front desk supervisor during Isaac's tenure at the resort.

BS

Brandon Stotler

Valet Supervisor, Rocky Gap

Developed into a valet supervisor, carrying forward the leadership standard Isaac established in the department.

Feedback

What Others Say

Feedback from the consultants and leaders who have worked alongside me.

Development

Always Growing, Always Learning

📚

Reading & Learning

I read consistently to challenge my thinking and expand my leadership capacity.

  • Covert Cows (Chick-fil-A History)
  • It's My Pleasure (Truett Cathy)
  • The Speed of Trust
  • Who: The A Method for Hiring
  • Eat Mor Chikin: Inspire More People
  • Do Hard Things (Brett & Alex Harris)
🎯

Competency Growth

Zach Brezina rated me 4/4 on multiple competencies and called my team connection "possibly your superpower." Walt Anderson described my leadership as "performing ahead of expectations."

Currently working with an executive coach through Leadership Consulting to sharpen interview readiness and leadership presence. Public speaking in large group settings is my identified growth area.

🏃

Personal Wellness

Leading well starts with being well. My development plan includes a structured morning rhythm of prayer, journaling, and reflection. I pursue physical fitness, creative expression through photography and writing, and restorative rest.

I have been solo skydiving seven times. I believe in chasing discomfort and putting myself in unfamiliar territory to expand capacity.

Financial Readiness

Prepared and Positioned

Financial stewardship is a reflection of discipline and preparedness.

Net Worth
$0
Savings + Retirement - Debt
Savings Goal: $60,000 by End of 20260%
💰

$85,000 Annual Salary

Monthly take-home: $4,732. Near-zero expenses beyond subscriptions, allowing aggressive savings.

🏦

$30,738 in Savings & Checking

Plus $2,935 in retirement investments. Franchise fee and living expenses covered within current reserves.

📃

$17,293 Total Debt

$16,280 in student loans and $1,013 in credit card debt. Planned to be eliminated within two years.

🎯

$60,000 Savings Goal

Target by end of 2026. With minimal expenses and consistent income, this goal is well within reach.

Faith & Family

The Foundation Beneath Everything

✝️ Faith

My faith in Jesus is the foundation of my leadership. Growing up, my parents served in ministry in multiple capacities, and that shaped my heart to serve others with compassion and intentionality. My father's journey from ministry in Toronto to becoming a hospital chaplain showed me what it looks like to follow God's calling even when it means leaving everything behind.

Lexie and I are active in our local church community wherever we are assigned. We host gatherings, serve in small groups, and prioritize being planted in a faith community even during temporary assignments.

❤️ Lexie Allen

Lexie and I have been together for nearly three years. She is a third-grade teacher with an incredible heart for kids and active involvement with Chick-fil-A. Her patience, support, and alignment with the mission of this brand make her not just my partner in life, but my partner in this calling.

We have navigated every assignment together, from Louisiana to Texas and now New York. She understands the demands of this journey because she has lived them alongside me. Her role in this chapter is central to who I am and how I will operate.

"Nearly every moment of every day we have the opportunity to give something to someone else: our time, our love, our resources. I have always found more joy in giving when I did not expect anything in return."
S. Truett Cathy
What's Ahead

The Next Chapter

01

Operator Application

Finalizing and submitting my Owner-Operator franchise application. Every essay reflects genuine strategic thinking, not just good intentions. Every word has been refined to show who I am and what I will bring to a restaurant.

02

DMA Selections

Manchester, NH is my top choice, tied to my paternal family legacy and my grandparents' nursing home entrepreneurship. I am also considering Maryland, Washington DC/Hagerstown, and the Salisbury/Eastern Shore market.

03

Building the Dream

I want to build a restaurant that is the best place anyone has ever worked. A place where team members discover their potential, guests feel genuinely cared for, and the community knows they have a partner invested in their wellbeing.